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::: Taroko National Park > Other > Public Opinion E-email Mailbox Handling Work Process

1.
To effectively handle the email received by the Taroko National Park (Taroko N. P. below) public opinion e-mail mailbox (Superintendent’s e-mail mailbox) this handling work process is established.


2.
The mail box (superintendent’s mailbox) address is tarokonp@taroko.gov.tw


3.
E-mails will be received and transferred by the Mail Office at least once n the morning and once in the afternoon during working hours. The responsible Mail Office staff member (or agent that day) shall transfer emails to the related sections, offices and service station and include the e-mail's type or print them out and pass on to the respective section or office for handling.


4.
E-mails from the public are divided into three types:
Type 1:
  • Sections, offices and service stations should directly respond to e-mails within three working days from the day after receipt.
  • When the e-mail received involves more than two section, offices or service station, the section, office or service station should respond within three working days from the day after receipt to the superintendent’s mailbox.
  • Simple or Taroko N. P. FAQ- related emails should be answered by each section, office and service station and also copied to the Superintendent’s mailbox.
Type 2: For reference only and reply not required.
Type 3:
E-mails passed on from the Premier’s mailbox, government department ministers’ and the Construction and Planning Agency Director General’s should be handled within two days from the day after receipt, compiled, and then replied to by the Mail Office.


5.
Apart from Type 3 e-mails, managers of each section, office and service station shall decide whether to reply after approval or to reply directly. When responding to e-mails from the public, the language used should be clear and easy to understand and the tone friendly and conversational.


6.
To promote prompt handling of public opinion mails received by Taroko National Park’s public opinion email mailbox (Superintendent’s email mail box), each section, office and service station should designate an agent to receive and send emails and manage handling time. When the agent changes, the Mail Office 2 should be informed of up-to-date related details.


7.
If e-mail needs to be re-directed, please inform the Mail Office the day after it is received.


8.
If necessary, when a return e-mail is sent, include the name of the staff member handling it and a contact telephone number to facilitate further inquiries from the public.


9.
The Mail Office is responsible for e-mail management and circulation and for prompting the section, office or service stations to respond promptly when the handling of an e-mail is overdue.
Email Work Process
Type 1:
  • Sections, offices and service stations should directly respond to e-mails within three working days from the day after receipt.
  • When the e-mail received involves more than two section, offices or service station, the section, office or service station should respond within three working days from the day after receipt to the superintendent’s mailbox.
  • Simple or Taroko N. P. FAQ- related emails should be answered by each section, office and service station and also copied to the Superintendent’s mailbox.
Type 2: For reference only and reply not required.
Type 3:
E-mails passed on from the Premier’s mailbox, government department ministers’ and the Construction and Planning Agency Director General’s should be handled within two days from the day after receipt, compiled, and then replied to by the Mail Office.


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Taroko National Park  291, FUSHI VILLAGE, XIULIN TOWNSHIP 97253 HUALIEN COUNTY TAIWAN, R.O.C.
Taroko National Park Headquarters   TEL:886-3-8621100~6   FAX:886-3-8621497
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